- FREE DELIVERY TO A PACKAGE SHOP IN DENMARK ON PURCHASES OVER DKK 350,-
Mrs. Krogh
Storegade 61
3790 Hasle
Bornholm
Denmark
Phone +45 4248 5358
Email: merete@frukrogh.dk
CVR: 27643485
Payment can be made either by credit card, Paypal or MobilePay via approved and secure payment gateways. All prices are inclusive of VAT and once your order is registered with us, you will automatically receive an order confirmation. Payment is completed when your order is shipped and you will receive an invoice by email.
Mrs. Krogh uses Shipmondo to handle the shipping of your packages. Shipmondo ships via either PostNord or DAO. For deliveries to Danish addresses, we have a flat rate of 35 DKK for shipping to a package locker. Delivery to a home address costs 45 DKK, regardless of the item’s weight and size. For purchases over 350 DKK, Mrs. Krogh covers the shipping cost for delivery to a Danish package locker.
We are happy to ship to Norway, Sweden, Germany, Greenland & France. Shipping to these countries will be charged according to PostNord's current rates. PostNord's tariffs applicable at any time.
Your order will normally be shipped from the store within two business days. In some cases, you can expect a slightly longer delivery time as the package is shipped from Bornholm.
If your package is damaged or missing items upon receipt, please contact us as soon as possible either by email merete@frukrogh.dk or by phone +45 4248 5358.
At Fru Krogh, we are well aware that ordering online is not the same as standing in the store where you can see and touch the yarn. That's why you have a 14-day right of withdrawal, starting from the day you receive your package.
Starting June 19, 2026, you can use our digital cancellation feature to cancel your purchase directly on the website—without having to contact us first. You’ll find the feature under “Right of Cancellation” at the bottom of the page, where you simply enter your order number, full name, email address, and phone number (if applicable) to locate your order and complete the cancellation. Of course, you’re always welcome to contact us by email: merete@frukrogh.dk or by phone at +45 4248 5358, if you prefer, or if you have any questions along the way. We’d love to hear the reason, in case there’s something we can improve, or if the product doesn’t meet your expectations.
If you want to return the item, we recommend that you send it as a package so that it is insured along the way and you have documentation for the shipment. You are responsible for the package until it is in our hands. Please note that you will have to pay for the postage to return your items.
To facilitate our work, please include information about your order number in the package. Please note that we do not accept cash on delivery or parcels without delivery.
The package must be sent to:
Fru Krogh
Storegade 61
3790 Hasle
Once we have received the package and ensured the condition of the item, we will return your money to the account used for payment.
Should we assess that the condition of the item is deteriorated or damaged (e.g. smell of smoke), we reserve the right to value the item and refund an amount corresponding to the loss of value.
Please note that the right of return is void when purchasing yarn that has been won for skeins.
You have a 2-year warranty on items purchased from Fru Krogh in accordance with Danish law. If you have been unfortunate enough to receive a defective item, please contact us as soon as possible either by email: merete@frukrogh.dk or by phone at +45 4248 5358. We will then assess whether the defect can be repaired, the item replaced, or a price reduction offered.
Normal wear and tear or incorrect use/treatment of the item, such as incorrect washing treatment, cannot be complained about.
We take great care to prevent color bleeding, but there is a risk of color bleeding when mixing different yarn weights and colors. This is not grounds for a return. Before knitting with multiple colors and, if applicable, different yarn weights, we always recommend that you make a small swatch and wash it. If the color looks good, you can be sure that you won’t experience color bleeding in the finished project. Washing in cold water and, if necessary, adding a teaspoon of vinegar to the water helps prevent color bleeding.
If you wish to file a complaint about your purchase, you are always welcome to contact us directly. If we are unable to find a solution, you can submit a complaint to the Center for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg, via www.forbrug.dk. If you are a consumer residing in another EU country, you can instead file a complaint through the European Commission’s online complaint portal: http://ec.europa.eu/odr.
When shopping at Fru Krogh, the following personal information must be provided:
This information, along with details of the items you have purchased, is stored for up to 5 years, primarily to comply with the Accounting Act. The information is used solely to process and deliver your order. We only share information with the partners necessary to complete the transaction—for example, Shipmondo (for delivery via PostNord or DAO) and our payment providers (credit cards, PayPal, and MobilePay). These partners may use the information solely to perform the task on our behalf and may not use it for any other purposes, including marketing. We never sell your information to third parties.
In addition to the personal information you provide us with in connection with your purchase, we use cookies on Frukrogh.dk to optimize the webshop and its functionality. Cookies also help you to have the best possible experience when you visit our webshop.
Prices and quantities are subject to errors.
Please note that photos of goods may differ from reality as all monitors reproduce colors slightly differently.
